GenAI powered Total Experiences (TX) are here
Enterprises are navigating a transformative shift with GenAI, revolutionizing business operations and enhancing efficiency. By integrating legacy platforms and disparate data sources, organizations can create cohesive and interdependent experiences across people, product, process and planet. Our partnership with ServiceNow focuses on delivering GenAI based solutions for hyper-personalized and seamless TX to ensure right experiences at the right moment across all channels and devices.
Our Solutions
- AI Adoption
- Offerings: Beyond ITSM
- Scaling Value
- Experience Enablers
AI Adoption
Supercharge your AI transformation journey
Lead towards Total Experience with HCLTech and ServiceNow
Offerings: Beyond ITSM
FlexSpace powered by ServiceNow
Transform your business with a holistic Experience-as-a-Service model
Accelerate telecom digital transformation journey
Transform value chain workflows with our Telecom Service Management offering
AR-powered infrastructure management for smarter IT operations
Integrate AR with our tailor-made automation workflows to streamline both remote and on-site support.
Transform experience with HCLTech zero-touch field service operation
Transform field service operations our zero-touch solutions
Scaling Value
Unlock CRM efficiency, agility and growth
HCLTech Transform2Now is a structured, value-driven approach to CRM migration, designed to reduce transformation risk and accelerate value realization.
Integrate Total experience with HCLTech’s AcheiveNow Program
A comprehensive assessment tailored to help you achieve Total Experience across people, processes, and products
Drive a secure future with the ComplyNow Program
A strategic approach to compliance excellence powered by HCLTech BRiCS tm
Sustainable ITNow Program
A holistic framework designed to empower organizations on their sustainability journey.
Experience Enablers
Modernizing a healthcare leader’s ServiceNow platform for scale, security and speed
A leading U.S. healthcare provider partnered with HCLTech to eradicate years of technical debt, elevate regulatory compliance and transform its enterprise ServiceNow platform in just 13 months.
Enterprise service management for HCLTech
Transforming operations, processes, security and experiences with ServiceNow
Transforming the ServiceNow ecosystem to improve stability, reduce manual effort and reclaim capacity
How HCLTech helped a global digital payments platform stabilize their ServiceNow ecosystem and deliver multimodal operational gains through automation, data cleanup and predictive monitoring
Delivering Total Experience with ServiceNow Offerings
Our ServiceNow offerings go beyond standard solutions, delivering personalized, GenAI-powered products tailored to your business needs. We drive automation, efficiency and innovation across ITSM and beyond. Using GenAI-integrated frameworks you can assess, plan and execute transformations that are data-driven, sustainable and aligned with future growth and ESG commitments—all of which form the foundation for delivering TX.
Experts
Solution accelerators
License portfolio
ServiceNow engagements
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Leadership Perspectives
Awards and Recognitions
Leader in ISG Provider Lens™ ServiceNow Ecosystem Partners 2025 – U.S.
Learn moreLeader in ISG Provider Lens™ ServiceNow Ecosystem Partners 2025 – Europe
Learn moreRecognized as a CX Star Performer in the ISG Provider Lens™ ServiceNow Ecosystem Partners 2025
Learn more
Services and Offerings
Seamless Experiences Beyond IT
Our ServiceNow-based solutions use AI and GenAI to deliver personalized IT and user experiences, enhancing engagement, driving resilience and boosting business efficiency.
Transforming through Strategic Innovation
Our value builders methodology drives outcomes through continuous assessment, strategic planning and AI-led automation, helping businesses grow, engage customers and enhance efficiency.
Tailored Excellence for IT Transformation
Our solution enablers deliver tailored features to address your challenges, ensuring rapid IT development, deployment and optimization for speed to market and transformative efficiency.
Reimagined Operations with GenAI
We integrate GenAI with ServiceNow to automate workflows, enhance decisions and boost efficiency, empowering organizations with intelligent automation for a future-ready business landscape.