A global tech leader faced challenges in manually gathering and analyzing gaming reviews, leading to inefficiencies and errors. They approached HCLTech to automate sentiment analysis using GenAI. HCLTech's solution included automated data collection, sentiment analysis and 24/7 operation automation, resulting in a 70% reduction in manual efforts. The implementation improved accuracy, optimized resources, reduced turnaround time and refined program-wide complexity.

The client, a global tech leader, faced significant hurdles in manually gathering and analyzing gaming reviews from multiple sources. This cumbersome process consumed valuable bandwidth and was prone to human errors, hindering efficiency and accuracy. They sought a solution to streamline operations, reduce manual effort and improve turnaround time.

HCLTech's mission was clear — to automate sentiment analysis of game reviews using GenAI technology, minimizing manual effort and maximizing accuracy. The goal was to create a seamless process for gathering, analyzing and reporting on reviews, enhancing efficiency and resource optimization.

Our expert team proposed an innovative solution leveraging GenAI to automate sentiment analysis. This GenAI-powered automation streamlined the entire process, from data collection to dashboard reporting. Key features of this implementation include: