Our client is one of the largest quick-service restaurant holding companies in the US. They performed many of their operations manually, leading to operational inefficiencies and a lack of agility. Their IT landscape was being monitored in silos, resulting in a lack of an enterprise-level view and tedious root cause identifications. HCLTech transformed their IT operations by introducing an observability platform so they had a single pane of glass view. We also performed intelligent automation on the manual, repeated activities leveraging the HCLTech iONA Digital Operations Platform.