Our client is a world-leading provider of business aviation services. The company provides aircraft sales, maintenance and charters using its fleet of more than 200 aircraft.
The Challenge
Complex system landscape hindered future innovation
Our client had expanded organically and through acquisition, resulting in a complex and fragmented system landscape, making it harder to innovate for the future. They needed a trusted technology partner to assist with their heavily customized solutions interfaced to SAP ECC (ERP Central Component) Aerospace and Defense. They chose HCLTech based on our deep expertise in the area and HCLTech's iMRO/4 Complex Asset Management with native integration to SAP S/4HANA.
The Objective
Enhancing customer experience and responsiveness
The key business driver was to improve customer experience and responsiveness to customers. As the business provides maintenance services to customers with diverse and often bespoke requirements, the system had to be flexible enough to allow the business to react quickly to changing customer needs.
The Solution
Deploying a global SAP S/4HANA solution, prioritizing Fiori UX and innovation with SAP Business Technology Platform (BTP)
Our client wanted a new SAP S/4HANA-based Maintenance, Repair and Overhaul (MRO) platform for the future that would help them schedule maintenance services, manage customer billing and plan for the long term.
HCLTech worked with the business to:
- Develop and implement a new business IT solution covering finance, logistics and aircraft MRO
- Create a fit-to-standard, best-practice global template based on SAP S/4HANA and HCLTech iMRO/4
- Develop a solution that brought a Fiori-first user experience and adopted the SAP Business Technology Platform (BTP) to support rapid innovation
The Impact
Replaced multiple legacy systems, fostering common global processes and enabling rapid innovations
The global template replaced multiple legacy systems and has been taken live in the first two business locations. It has enabled the business to define and adopt common global processes and provided an IT platform that supports rapid innovations.
