Job description:

Jobdescription
Genesys Specialist developer ART KCC
ABOUT THIS VACANCY
ART KCC delivers application support to ALL Achmea Customer Contact Centers. Our primary application is Genesys. This software package contains solutions for different customer channels such as voice, chat, appchat, email etc. This application also enables us to record calls, plan the number of agents in a specific contact center and more. As a Genesys Specialist you contribute to our end-users and our customers in how they experience customer contact. We promise our customers OMNI way of contacting, meaning that they may use any channel whenever they want during their customer journey.
You are responsible for development AND maintenance because we work DEVOPS. You will work with Genesys software but we need you to have at least fundamental knowledge about Ws2019, MSSQL database, Cassandra database and Unix. We use F5 for loadbalancing, IIS, Apache Tomcat and update JAVA on servers which you need to understand and maintain. We renew certificates and we expect you to understand the high level of security we uphold. You work from concept to end product. With your passion you ensure innovation and further development of CCC solutions. You coach your colleagues and actively follow internal and external developments. We continuously improve customer engagement. Our goal is to become the best online insurer in the Netherlands. Will you help us

What are we looking for:
Broad and up2date knowledge of Genesys.
o Framework 8.5
o Voice, E-services, WFM, GIR etc. etc.
o Minimum of 4 yr experience
o SIP and optional SBC
JAVA, Apache Tomcat, IIS and in general datanetwerk transmitting sequences.
Basic understanding of Powershell, Azure Devops, F5
Being able to make and execute basis scripts on MSSQLPostGreSQL/Cassandra DB s
Being able to work in an Agile/Scrum environment
o Transcending discipline
o Being able to work well together
o Working proactively
Be open to feedback on behaviour and work
In addition, you are proactive, analytically strong and creative in finding solutions.
Highly proficient English Language, both written and spoken.
Bachelor s degree in an IT related education.
Creatively able to read Dutch documentation (prior documentation is in Dutch)
Willing to work outside business hours when implementing changes, or if scheduled for standby and performing a daily system check.

We offer you a relaxed, young and dynamic environment where you can develop yourself. You work every day on renewing and improving Genesys. Here you and your teammates are responsible for the development and optimization of the application. ART KCC consists of architects and business analysts, specialists, solution designers, functional buisiness support and testers. Each team has a product owner and scrummaster. You end up in a team with people with an enormous drive and passion for their profession. There is a lot of room to innovate and develop yourself further. Our shared passion is developing solutions for our customers. We work in 6 Agile/Scrum teams with a high level of ambition. Together we look again and again how we can improve ourselves and how we can work more efficiently. Every quarter a PI planning takes place with colleagues and you are also part of the internal Frontend community. Out ART KCC has started januari this year. Young and old, experienced and inexperienced.