Job Description
Shift lead
Job Summary
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Location: Massachusetts
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Project role: Shift lead
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Qualification: B-Tech
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Experience: 2.5-5 Years
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Skills: Cloud Services
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No. of positions: 1
Job description:
as per attached.
- To ensure that callsor chats are addressed within agreed SLAs
- To resolve escalations in a timely manner adhering to the process and quality compliance
- To maintain attendance, leave reports , breaks and shift rosters
- To update knowledge base through accurate documentation and disseminating knowledge from analyses and reports prepared to team for facilitating effective performance of responsibilities
- To perform adhoc analyses, SIP activities and infrastructure management
- To ensure postive customer satisfaction and feedback
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcl.com for investigation.