Job Description
Senior administrator
Job Summary
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Location: New Jersey
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Project role: Senior administrator
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Qualification: B.E, B-Tech
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Experience: 4.5-8 Years
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Skills: MESSAGING SERVICES
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No. of positions: 1
Job description:
Job Description L2 Messaging support
Required skills:
The candidate must be:
1- Fluent in English
2- Motivated
3- Respectful to customers
4- Team Worker
Required knowledge:
The candidate :
1. Must have knowledge about the power shell scripting
2. Must have knowledge on Windows servers
3. Must have knowledge about EOP rules
4. Must have knowledge about Outlook issues
5. Hands on experience for Exchange 2010 and Lync 2010 or 2013
6. Client connectivity knowledge related to exchange 2010
7. Providing Level 2 support for Exchange 2007/2010/2013/O365 users
8. Should the team to achieve customer satisfaction/SLA
9. Excellent Written and communication skills
10. Interact with different support team/customer to resolve the issues within SLA time period
11. Attend customer meeting and full fill customer expectations
12. Operational management of a Global Exchange domain
13. Participate in a 24X7-hour on-call rotation to provide after business hours support
14. Physical and logical server monitoring of Microsoft Exchange 2007/2010/2013 systems including hardware, operating system and applications
15. Monitor e-Mail messaging to internal and external Domains (Internet), SMTP
messaging
- To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders
- To ensure positive customer feedback and satisfaction thorugh active participation in customer meetings to understand any issues faced
- To validate Change Order Implementation Plan and Human Error Compliance and participate in Capacity planning
- To perform value addition activities (such as mentoring administratorsorteam members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as and when required.
- To ensure on-time resolution and quality compliance of escalated ticketsorincident as per the agreed SLA
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcl.com for investigation.