Job Description
Sdm
Job Summary
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Location: Sofia
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Project role: Sdm
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Qualification: B.Pharma, Bachelor of Science, B-Tech, MBA
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Experience: 7-12 Years
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Skills: Infra
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No. of positions: 1
Job description:
The Global Service Delivery Manager serves as the primary liaison between all contacts for 1 to 3 Clients and C3i s Ongoing Support groups (Help Desk, Hardware and Managed Services) to ensure timely and quality delivery of contracted services.
The Global Service Delivery Manager is accountable for managing client expectations, establishing key client relationships at the operational and strategic levels, and supervising all services provided to Client.
The Global Service Delivery Manager acts as a Client s Advocate within C3i operations.
The ideal candidate has a good understanding of basic project management, customer service and service level agreements as well as previous experience in the Pharmaceutical industry.
The Global Service Delivery Manager must be able to manage complex business situations, plan, schedule, and monitor multiple activities in a fast-paced and fluid environment as well as get things done.
- To ensure customer engagement or satisfaction and referenceability
- To plan for Program and Delivery Management and ensure that the agreed deliverables in terms of margin are met.
- To anchor process improvementorcompliance (human error reporting) and other organizational initiatives (automation , Lean IT implemetation)
- To guide, manage, develop, engage the team therby ensuring employee retention
- To ensure upskillor creation of resources through internal academiesor trainings and growth rotation
Why Join Us:
At HCL Technologies, we promise many varied opportunities for you to learn, along with the potential to do innovative, interesting work, and to fast track your career. You will have access to the Global clients and team from some of the most experienced leaders in the tech industry who will enable you to get on the fast track to a rewarding tech career. HCL Technologies offers the leadership, flexibility, and people-friendly work culture to enrich the life of an employee and of those around them - to find greater stability, purpose, and growth both personally and professionally.
We encourage our people to try things differently, provide them with the freedom to explore, opportunities to grown, and experiment while offering intensive training and on-the-job coaching opportunities. Our people take pride in their enthusiasm and commitment to go beyond. And we celebrate this collective pride. Below are few of the benefits and perks:
- Global careers and mobility
- A flexible (remote) working environment with work-life balance
- Great opportunities to make the role your own, upskill yourself and get involved with exciting projects
- Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Sparks – Engagement Champion to name a few