Job description:

Tracking and monitoring Allianz internal processes to achieve service readiness for the AMC standalone program.

The contractor shall track the progress and status of the Product Lifecycle Management process for the AMC service introduction in Allianz worldwide and migration from other services, e.g. AVC, local fat clients to an AMC only working environment. 

The components of the Lifecycle Process are:
Configuration- Management
Change- Management
Problem- Management
Incident- Management
Event- Management
Knowledge- Management
Availability- Management
Capacity- Management
Release- Management
Information-Security- Management
Access- Management
License- Management
Asset- Management
SRF- Management
Service-Validation & Testing
Financial- Management
Service catalogue- Management
Service Level- Management
Event- Management
Supplier- Management

The details of the Processes are described in published Product Lifecycle Processes of Allianz
The services will be provided in exclusive own responsibility of the Contractor in the frame of the above-mentioned Standards.
The Contractor shall report to the Customer about the overall status of these processes based on results from his scanning of project correspondence, project SharePoint entries. Reporting template to be developed by Contractor. Reporting frequency according to Customer s Project Time Schedules.


Service Rollout Management



Phase I: AMC Acceleration Rollout preparation

The contractor finalizes the following steps: 
- Check all AMC prerequisites, as defined in the AMC prerequisite checklist, against the project scope
- Define counter measures in case prerequisites are not given. 
- Define a service rollout plan for the respective customer of the above-mentioned Allianz entities
- Sign-off for the service rollout plan by both Allianz Technology and the Allianz Technology customer in written form. 

The customer is obliged to deliver the currently valid AMC prerequisite checklist to the contractor at the start of the project. Changes to the prerequisite checklist can only be performed after they have been mutually agreed on by both the customer and the contractor. 

The contractor is not obliged to deliver a service rollout plan and any deliverable from Phase II and III, in case Allianz Technology and the respective Allianz Technology customer cannot agree upon the following service rollout prerequisites: 
- Financial service agreement
- Contract (e.g., Order Agreement) 


Phase II: AMC Acceleration Rollout 

The contractor is responsible for the following coordinating tasks during the actual rollout of the Allianz Mobile Client Service at the respective Allianz Technology customer: 
- Tracking and reporting of rollout progress against the rollout plan defined in Phase I
- Proposition of counter measures in case of delay in the defined rollout plan
- Facilitation of a weekly rollout status meeting with Allianz Technology and the Allianz Technology customer
- Single point of contact for the Allianz Technology customer regarding all issues which arise during the service rollout phase. 
- Coordination of the resolution of all rollout issues with the respective AMC teams. 
- Removing all other environments according to the BC created and approved, e.g. AVC, local fat clients, etc. 


Phase III: Operational Handover

The contractor shall organize the handover of the rolled-out AMC Acceleration service in Phase I III to the Allianz Technology AMC operational unit. The contractor will gather all required handover documents and organize a handover meeting where the handover shall be finalized in written form. 

The customer is obliged to deliver all necessary handover document templates before the start of the project. Changes to the hando