Job description:

Role, Purpose, and ScopeThe purpose of the role is to be the key contact for the Xerox Service Delivery Management team and to provide advice on the financial performance of the contracts and regions.The role is responsible for understanding the business hydraulics, trends, impacts and providing support to the sales and service delivery teams to ensure we maximize our financial performance, whilst complying with our contracted obligations.Key tasks include completing monthly financial validations on account P&L s and ensuring contractual obligations are met and liaising with many teams across the company. Analyse and interrogate financial data and provide insight into key trends Review contract level performance and understand reasons for low margin and red contracts Ensure P&L s are accurate and propose journal amendments where the entries are required Ensure notifications for price increases are timely & accurate and reflected in the invoicing Review contracts and ensure billing is correct and we are meeting contractual obligations Work across various areas of the business to resolve issues or drive improvements in our performance Use financial data to understand any risks or opportunities to the business, then ensure risks are mitigated and opportunities realised.Major ResponsibilitiesTo support enhancement of all elements of reporting within the HCL Contract Performance Team supporting the Xerox account including; Interrogating contract P&L s, ensuring accuracy in the revenue and costs Understand the key business drivers and become a subject matter expert for your Region or Service Offering Analyze and reconcile asset database and make sure that all the devices are allocated to the correct contract Provide support and analysis for commercial reviews Work closely with finance teams to ensure contracts are accounted for accurately Offer support to Delivery in any be spoke query they might have Enhance and create graphics to aid format and style of reports including Excel and Powerpoint submissions Support one-off projects as required by the business in relation to improving processes and business performance Investigate and resolve discrepancies in data through to source Be able to provide cover for your Line ManagerBackground, skills, experience and qualifications Personable and trustworthy communicator at all business levels. Excellent analytical, numerical and problem solving skills Ability to work on own initiative Ability to create good working relationships with other employees Working experience with Excel and Powerpoint, desired Ability to manipulate data Ability to prioritise and work to deadlines Good verbal and written communication skills including English to a fluent level Able to communicate effectively with internal Customers in English Ability to work across a variety of departments and functions to achieve objectives Must be willing to commit to international travel on occasion Process improvement skills and an understanding of business processes Role specific competencies and requirements Microsoft Office Excel, Powerpoint, Word, Access, Outlook Numeric Good attention to detail

• Act as a Subject Matter Expert whereever required. Mentor the junior analysts to improve their performance through feedback and coaching. Build product expertise on a large quantity of diverse products through thorough research and analysis of data from multiple channels. Provide value add to business process or application improvement through reasearch and analysis
• Prepare and Develop documentation for tools and project processes to support the Lead Trainer and Team Lead. Define deliverables and measures for the project. Track metricks