Job Description
Customer support associate-voice
Job Summary
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Location: Florida
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Project role: Customer support associate-voice
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Qualification: Graduation
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Experience: 0-3 Years
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Skills: Basics of Banking
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No. of positions: 1
Job description:
1-2 years of relevant Banking and Cards/Consumer Loans experience Contact Center Agent
As a Member Service Agent; the associate has to handle outbound call within guidelines/goals established by the lending department.
Prior experience in making outbound calling processes will be an added Advantage
Receive requests from in form of EWL from offshore and nearshore team for missing information or document.
Make outbound calls to Member and Dealers to obtain information
Perform follow up on unsuccessful calls as per guidelines
Processing Business Process Service work items in accordance with the tasks, deliverables, and service levels established in the corresponding Work Authorization.
Delivering to the best of their ability to ensure that cases are finished on time within the defined quality metrics.
Build and maintain working relationships with the onshore and offshore USAA and Supplier teams to achieve the desired outcome.
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcl.com for investigation.