Job Description
Customer support associate-transaction
Job Summary
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Location: Rhode Island
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Project role: Customer support associate-transaction
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Qualification: B-Tech
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Experience: 0-3 Years
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Skills: Operations Management
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No. of positions: 5
Job description:
Able to work independently and efficiently to meet defined SLA , Responsible for meeting productivity matrices and quality standards as per defined quality norms , Attendance , Training and Self Development , Team Player , , ,
- AttendanceorLogin HoursorUnsechduled Leave
- Improving skill level throughSelf development or nominating training programs
Skill reverification Tests - Meeting Quality Scores
and bringing Innovation and Process Improvement - The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team
- To consistently meet or exceed all agreed Productivity parameters as defined for the process.
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcl.com for investigation.