Job description:

Position Summary:
As a DevOpsEngineer, you will be responsible for deploying, managing, and optimizing
DevOps based infrastructure, focusing on technologies such as Terraform, Kubernetes ( GKE ), GitOps/ArgoCD, CI/CD, GitLab, Ansible, GCP, ELK and more. You will collaborate with cross-functional teams to ensure seamless deployment and delivery of applications while maintaining the highest standards of reliability, security and scalability.
Key Responsibilities:
Design, implement, and manage cloud infrastructure using Terraform to automate
provisioning and scaling of resources.
Work with Kubernetes (GKE ) or any GCP compute engines to deploy, configure, and
maintain containerized applications and microservices.
Implement and maintain GitOps practices using ArgoCD for declarative, automated
application deployment and management.
Develop and maintain CI/CD pipelines to automate the build, test, and deployment
processes.
Implement and maintain ELK stack.
Design, implement, and manage Elastic APM for Observability.
Collaborate with development teams to ensure the integration of GitLab and other version
control tools into the CI/CD workflow.
Monitor and optimize system performance, troubleshoot issues, and ensure high availability
and scalability of cloud services.
Collaborate with the security team to implement security best practices and ensure
compliance with industry standards.
Participate, troubleshoot and fix on any outages in on-call rotation to provide 16/5 support
for critical infrastructure incidents.
Stay up-to-date with industry best practices and emerging technologies to continuously
improve cloud operations
Requirements:
Proven experience in cloud infrastructure management, preferably with GCP.
Strong expertise in Terraform for infrastructure as code (IaC) and automation.
Hands-on experience with Kubernetes for container orchestration.
Proficiency in CI/CD tools, with a focus on GitLab CI/CD,Familiarity with GitOps practices
and ArgoCD.
Understanding of Linux systems and networking.
Knowledge of security best practices and compliance standards.
Excellent problem-solving and communication skills.
Ability to work effectively in a collaborative, cross-functional team environment.

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call escalations orL3 level support and doing incident and problem management
• Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.