Job Description
Consultant
Job Summary
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Location: Texas
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Project role: Consultant
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Qualification: B-Tech
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Experience: 4.5-8 Years
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Skills: Product Management
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No. of positions: 1
Job description:
Oracle Integration Cloud Expertise: In-depth knowledge of Oracle Integration Cloud platform, including its features, components, and capabilities for designing, developing, and managing integrations.
Integration Patterns: Understanding of integration patterns such as point-to-point, publish-subscribe, request-reply, and event-driven architectures, and their application in designing integration solutions.
API Management Skills: Proficiency in designing, implementing, and managing APIs using Oracle API Platform Cloud Service or Oracle Integration Cloud API Management.
Data Integration: Experience with data integration techniques, including ETL (Extract, Transform, Load), data mapping, data synchronization, and data quality assurance.
Programming Skills: Proficiency in programming languages such as Java, JavaScript, Python, or Groovy for developing custom components, scripts, and extensions within Oracle Integration Cloud.
Cloud Technologies: Familiarity with cloud computing concepts, architectures, and services, including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS).
Security and Compliance Knowledge: Understanding of security best practices, encryption techniques, identity and access management (IAM), and compliance standards such as GDPR, HIPAA, and PCI-DSS.
- To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team.
- To provide support for on call escalations orL3 level support and doing incident and problem management
- Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.
- To adhere to quality standards, regulatory requirements and company policies
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
- To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcl.com for investigation.