Job description:

Classification: InternalExperience in Exchange permission management.Knowledge on migration tools. Exchange O365 site administration.Hands on Experience in User permissions, Compliance management, Journaling features. Knowledge on external user management.Knowledge on Active directory, User permission management, User licenses PowerShell experience with regards to O365. Basic understanding of SailPoint and in-depth knowledge of PowerShell Scripting to perform bulk operations. Updating the exchange version, security updates and patch updates as and when a new release is available.Updating the certificates for exchange servers.Coordinating with various technology groups during global outages.Coordinating with internal and external service providers i.e. to resolve problems using the facilities provided by them as per contract.Good understanding of Active Directory, room mailbox and configuration. Experience with working in Exchange Hybrid environment.Good soft skills.

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call escalations orL3 level support and doing incident and problem management
• Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.