Job Description
Consultant
Job Summary
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Location: Paris
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Project role: Consultant
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Qualification: B-Tech
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Experience: 4.5-8 Years
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Skills: IT Architecture
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No. of positions: 1
Job description:
Solution Architect:1. Technical Proficiency: The architect should have a deep understanding of IT infrastructure components such as networks, servers, databases, and virtualization. They should be proficient in designing, implementing, and managing complex IT infrastructures. 2. Strategic Thinking and Planning: The architect should be able to develop strategic IT infrastructure plans in alignment with business goals. They should have the ability to translate business requirements into technical solutions. 3. Communication and Collaboration: The architect should have strong communication skills to effectively collaborate with various stakeholders, including IT teams, management, and external partners. They should be able to clearly articulate technical concepts to non-technical individuals and drive consensus among diverse teams.
- To adhere to quality standards, regulatory requirements and company policies
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
- To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
- To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team.
- To provide support for on call escalations orL3 level support and doing incident and problem management
- Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.
Why Join Us:
At HCL Technologies, we promise many varied opportunities for you to learn, along with the potential to do innovative, interesting work, and to fast track your career. You will have access to the Global clients and team from some of the most experienced leaders in the tech industry who will enable you to get on the fast track to a rewarding tech career. HCL Technologies offers the leadership, flexibility, and people-friendly work culture to enrich the life of an employee and of those around them - to find greater stability, purpose, and growth both personally and professionally.
We encourage our people to try things differently, provide them with the freedom to explore, opportunities to grown, and experiment while offering intensive training and on-the-job coaching opportunities. Our people take pride in their enthusiasm and commitment to go beyond. And we celebrate this collective pride. Below are few of the benefits and perks:
- Global careers and mobility
- A flexible (remote) working environment with work-life balance
- Great opportunities to make the role your own, upskill yourself and get involved with exciting projects
- Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Sparks – Engagement Champion to name a few