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Consultant
Job Description
Consultant
Job Summary
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Location: Eschborn
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Project role: Consultant
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Qualification: B-Tech
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Experience: 4.5-8 Years
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Skills: CLIENT LIFE CYCLE MANAGEMENT
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No. of positions: 1
Job description:
providing L3 support in terms of design, development, and manage Windows Images. Creating or maintaining existing standard models and keeping the Tasks sequences updated as per the defined contract. Certifying new, current standard models updated with latest updates. Certifying the retail images for offline environments. Certifying Kiosk packages as per requirements.
Involving in Client interaction on regular basis to understand the Business of the Client
Providing the L3 support and handling escalations.
Creating and maintaining the Task sequences with the latest Windows image.
Downloading and maintaining the standard certified models with latest drivers.
Certifying new standard and non-standard hardware models.
Maintaining the hardware models with latest BIOS updates.
Enabling PXE and offline media and making them available in production.
Creating customized images for Virtual Machines.
Creating and maintaining the image related documents up to date.
Implementing the windows settings customization and integrating it as part of Task sequences.
Creating Kiosk packages for retail stores.
Creating offline images for the offline environments.
Should be expert in using the following tools.
1. SCCM / MECM OSD
2. MDT
3. PowerShell
4. Hyper-V
5. VMware
- To adhere to quality standards, regulatory requirements and company policies
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
- To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
- To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team.
- To provide support for on call escalations orL3 level support and doing incident and problem management
- Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.
Why Join Us:
At HCL Technologies, we promise many varied opportunities for you to learn, along with the potential to do innovative, interesting work, and to fast track your career. You will have access to the Global clients and team from some of the most experienced leaders in the tech industry who will enable you to get on the fast track to a rewarding tech career. HCL Technologies offers the leadership, flexibility, and people-friendly work culture to enrich the life of an employee and of those around them - to find greater stability, purpose, and growth both personally and professionally.
We encourage our people to try things differently, provide them with the freedom to explore, opportunities to grown, and experiment while offering intensive training and on-the-job coaching opportunities. Our people take pride in their enthusiasm and commitment to go beyond. And we celebrate this collective pride. Below are few of the benefits and perks:
- Global careers and mobility
- A flexible (remote) working environment with work-life balance
- Great opportunities to make the role your own, upskill yourself and get involved with exciting projects
- Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Sparks – Engagement Champion to name a few