Job description:

Track/Skill (Select from Drop Down) Archiving L3 


General Description 

Responsibilities :- 
1. 7-10 years of total expeience with minimum of 7 years of managing Exchange servers. 
2. Day to day administration of L3 and esclated calls and provide resolution 
"3. Administration, support, maintenance and monitoring of the MS Exchange 2013/2016/2019 or latest infrastructure 
Day to day administration, support, maintenance and monitoring of the MS Exchange 2013/2016/2019 or latest infrastructure 
" 
4. Global experince in managing large environments is necessary. 
5. Shoud have worked in fast paced challenging work environment. 
6. Responsible for producing RCA for the high severity issues 
7. Excellent communication and verbal skills 
8. Must be open for 24 7 operations. 


Technical Requirements 
"1. Strong hands on experience in complex Enterprise vault archieve solution 14.x or latest. Candidate should have exposure in handling exchange servers 2013/2016/2019 or latest infrastructure
" 
2. Strong knowledge on Designing, Planning & supporting Enterprise vault archieve solution including storage infrastructure 
3. Provide administration and engineering support for all archieve related projects such implementing new system or process. 
4. Clear understanding of Archieve solutions disaster recovery processes and its integration with related components like compliance reporting tools 
"5. Works on complex problems where analysis of situations or data requires an in-depth evaluation of various factors.
" 
6. Should have indepth knowledge about archieve file architecture and storage. 
7. Configuration of Enterprise Vault policies and Vault store 
8. Strong understanding and experince with Enterprise Vault 14.x+ backup and restore procedures. 
9. Knowledge, understanding and working experience with File servers and file management software. 
10. Should have knowledge about capacity planning in distributed environment. 
11. Implement, configure and management Discovery accelerator & Compliance Reporting. 
12. Experience in Enterprise Vault 14.x+ & Compliance tools health check and should be in position to recommend the best practices 
13. Patch and configuration management of Enterprise Vault 14.x+ & Compliance tools 
14. Implement , onfigure and support Enterprise vault for exchange, share point and file shares. 
16. Strong Active Directory knowledge to resolve exchange related issues. 
17. Working knowledge & good experience on archiving solution Enterprise Vault 14.x+, Discovery accelerator 
18. Support and management of Archieve Journaling 



Soft Skills 
1. Experience on Incident and Task management tool like remedy. 
2. excellent oral and written communication skill. 
3. Experience in handling customer and severity cases. 
4. Ability to produce RCA for major and critical cases. 
5. Team handling and conflict management skills 


Other Skills / Experience 
1. Administration and configuration of Enterprise Vault Servers & Discovery accelerator 
2. Good Knowledge on Archieve Journaling & Compliance reporting 


Years of Experience 
7-10 Years of experience is required. 

Certification requirements 
1. VCP for Enterprise vault & eDiscovery is preferred 
2. ITIL Preferred 


Education requirements 
Bachelor Degree required 

 

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• To independently