Job description:

JDManaging and troubleshooting VMware/Vcenter 6.x and 7.xManaging CISCO UCS Chassis/hardware environment. Managing HP C7000 Chassis/hardware using HP One View management toolManaging VXRail and good understanding of VMWare VSANHands on vSphere upgrades from 5.5 to 6.0/6.5 and 6.5/6.7 to 7.xAutomate L1/L2 task with PowerShell & PowerCli scripts, additional knowledge of RBA tool added advantageMigration from ESX5.5 to ESX6.x and 7.xManaging and troubleshooting SRM (Site recovery Manager)Managing Capacity Planning through Vrealize Operations Manager vROPsPatching ESXi 6.x and 7.x through VMware Update manager / Lifecycle ManagerTroubleshooting of ESX Server and VM related core issuesManaging and troubleshooting VMware HA, DRS issuesExperience on Windows Failover Cluster 2012 / 2016 / 2019 in VMWARE environment.Work on Problem Tickets providing Root Cause Analysis for sev1 cases within SLA.Troubleshooting no boot issues, blue screens issue by doing DUMP ANALYSIS with WINDBG and DUMPCHK tool further includes Bios/Firmware upgrade through ILO console.Troubleshooting performance related issue like CPU spike, pool memory issues using Poolmon, Perfmon and process explorer tools. Work on backup issues includes VSS core troubleshooting. Managing and troubleshooting Print related issues & Files services related issues.Managing and Troubleshooting DFS related issue like DB rebuild, DB cloningManaging SOP build and knowledge document for the teamDeliver technical sessions to the team to boost their technical partExperience to manage DELL Chassis, Rack server and blade servers remotely.Updating BIOS, iDRAC Firmware and the device drives for Dell PowerEdge R620, R720 Servers, and Dell SAN EqualLogic Storage devices as part of Dell Proactive maintenance activity.Maintenance and scaling of hosts using Nutanix Prism. Monitor the resource usage using Vcentre & Nutanix Prism.Consultation and Administration of Nutanix Infrastructure Build new Nutanix cluster, update the Acropolis Operating System (AOS), Hypervisor and NCC version.Performed various Disaster Recovery Services (DRS) activity on File Servers, DFS Servers and various other applications using Nutanix Data Protection.Liaising with security vendors, suppliers, service providers and external resources; analyzing, recommending, installing and maintaining software security applications.Handling team Escalations.

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call escalations orL3 level support and doing incident and problem management
• Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.