Associate - order fulfillment with Domain Competencies (BSERV )-FAO-Receivables in Sofia

Job Description

Associate - order fulfillment

Job Summary

Location: Sofia
Project role: Associate - order fulfillment
Qualification: BCom
Experience: 0-3 Years
Skills: Receivables
No. of positions: 1

Job description:

Ship to Bill Specialist with German

HCLTech is a global technology company, home to 223,400+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

Currently we are searching for a new team member for our Ship to Bill Specialist with German Team.

Roles and Responsibilities:

Create customer account in SAP;
Invoice Management, Cash application and collection; Order management
Product promotion rules checking, product catalog update;
Support controls compliance activities;
Ensure all complaints/queries that cannot be resolved personally are routed to the appropriate internal or external parties for resolution;
Create exceptional customer experience for the given customer segments in line with SLAs with focus on First Contact Resolution and low customer effort;

Requirements :
Fluency in German language- B2/C1 proficiency;
PC literacy and a good command of English language;
Prior experience in one of the following activities will be considered an advantage:
Invoice Management, Account Setup, Collections and Cash applications, Customer Inquiry and Service Request handling, Client Solutions, Order Processing;
Good listening and comprehension abilities;
Ability to effectively communicate, probe and understand customer issues and provide first call resolution;
Good interpersonal and issue resolution skills;
Strong collaboration and coordination skills;

We offer you:
Competitive salary and performance bonuses
Opportunity for career progression
Young and Vibrant team environment
Social benefits package
Professional on-boarding and on-going training

Why Join Us:

At HCL Technologies, we promise many varied opportunities for you to learn, along with the potential to do innovative, interesting work, and to fast track your career. You will have access to the Global clients and team from some of the most experienced leaders in the tech industry who will enable you to get on the fast track to a rewarding tech career. HCL Technologies offers the leadership, flexibility, and people-friendly work culture to enrich the life of an employee and of those around them - to find greater stability, purpose, and growth both personally and professionally.

We encourage our people to try things differently, provide them with the freedom to explore, opportunities to grown, and experiment while offering intensive training and on-the-job coaching opportunities. Our people take pride in their enthusiasm and commitment to go beyond. And we celebrate this collective pride. Below are few of the benefits and perks:

Global careers and mobility
A flexible (remote) working environment with work-life balance
Great opportunities to make the role your own, upskill yourself and get involved with exciting projects
Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Sparks – Engagement Champion to name a few

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