Job description:

Chevron Desktop Support Technician

Overview:
This position is for an experienced technician on the Desktop Support team responsible for partnering with both Chevron IT design teams and Level 1 Service Desk to provide support for core infrastructure, Audio Visual, Video Conferencing and desktop technologies standard to Chevron s operating environment.

Responsibilities for this position may include but are not limited to:

Primary desktop support for Windows Operating System, Mobile Device Management Infrastructure, Video Conferencing systems, and IT-to-IT support for all of Chevron s Workforce Enablement product.
Ensures consistent processes, procedures and technologies are utilized across Chevron enterprise environment.
Understand and follow direction provided by the team leads and managers of different Chevron products and towers.
Document recurring issues in the Chevron Knowledge Base
Document in detail case status and tasks / work completed with end users in the Chevron ITSM system
Follow the Chevron critical incident process
Provides technical assistance for conference rooms, Webex and Microsoft Teams meetings
Manage conferencing events setup and support
Manage Audio Visual Preventative Maintenance programs
Follow Chevron required safety protocols and complete regular trainings on safety and compliance




Required Qualifications:
Chevron Desktop Support Technician

Overview:
This position is for an experienced technician on the Desktop Support team responsible for partnering with both Chevron IT design teams and Level 1 Service Desk to provide support for core infrastructure, Audio Visual, Video Conferencing and desktop technologies standard to Chevron s operating environment.

Responsibilities for this position may include but are not limited to:

Primary desktop support for Windows Operating System, Mobile Device Management Infrastructure, Video Conferencing systems, and IT-to-IT support for all of Chevron s Workforce Enablement product.
Ensures consistent processes, procedures and technologies are utilized across Chevron enterprise environment.
Understand and follow direction provided by the team leads and managers of different Chevron products and towers.
Document recurring issues in the Chevron Knowledge Base
Document in detail case status and tasks / work completed with end users in the Chevron ITSM system
Follow the Chevron critical incident process
Provides technical assistance for conference rooms, Webex and Microsoft Teams meetings
Manage conferencing events setup and support
Manage Audio Visual Preventative Maintenance programs
Follow Chevron required safety protocols and complete regular trainings on safety and compliance




Required Qualifications:
Bachelor s degree in IT or Computer Science preferred
Ability to be self-motivated and accountable in a fast-pace, independent environment
Ability to think creatively as well as methodically regarding technical issues
Strong interpersonal, customer service, and conflict resolution skills
Willingness to learn and adapt to client culture

Technologies - Candidate must have 5 years combined experience and be proficient in supporting the following technologies:
o Mobile Device Management and Mobile Web Apps, iOS, etc.
o Windows 10 Operating System advanced troubleshooting; proficient using Windows registry
o Microsoft Office 365 advanced troubleshooting.
o Hardware troubleshooting with the ability to pinpoint hardware vs. software issue
o General knowledge/troubleshooting for Networking
o General knowledge of Microsoft Intune
o Printers
o Teams Video Conferencing system support
o Understand and troubleshoot Azure MFA
o Desktop imaging
Experience in desktop and notebook hardware, operating systems and desktop