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Administrator
Job Description
Administrator
Job Summary
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Location: Gosselies
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Project role: Administrator
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Qualification: B-Tech
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Experience: 2.5-5 Years
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Skills: Network Data
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No. of positions: 1
Job description:
Roles & Responsibilities:-
Work with different types of Ethernet and fiber Cables . Follow cabling standards (TIA-568 standard) & fiber testing equipment
Under break fix activities repair\\replace faulty equipment and software to the applicable OEM recommendation, peripheral cabling (E. g patch cables used to connect wall blocks, line interface units, etc.)
Tasks to be performed by FSO under onsite MACD S are below
o Add/remove CSU/DSU
o Add/remove out of band access devices/modems
o Add a router, switch, firewall or its modules and cards (chassis-based or non-chassis based)
o Rogue device identification (tracing the cable from the switch to the end location)
o Wiping configs
Use MS Visio to create applicable documentation and security and network related knowledge to perform these tasks (e.g., network diagrams, CMDB data, compliance documentation, DNS records, Change records)
Perform Site surveys (including wireless LAN site surveys) to capture all in-scope equipment and related peripheral Equipment located at a Site, and to ensure all Site documentation is accurate and up-to-date and conducted in accordance with client and OEM standards.
Provide support to network & security devices, un-racking, packing, installing and shipping equipment to multiple locations.
Work on switches types like Access Switch, Core Switch, Server Farm Switch, Distribution Switch
Perform RMA process
o Replacing network hardware,
o Label patch cords,
o Un-rack defective hardware,
o Install RMA hardware into the Rack,
o Repatch copper and Fiber cables
o Upgrade the hardware with JJTS standard code / IOS
o Complete UAT testing
o Ship back the old hardware
o Replace or install new network hardware
o Need to work with tools they will need to use to perform FSO work
o Screwdriver,
o Laptop,
o Hotspot,
o Console Cable,
o SecureCRT or PUTTY software,
o Working knowledge of WebEx / Skype / Teams and AWS
Perform troubleshooting on WAN/LAN/WLAN network/Contact Center network devices
Perform wireless LAN survey for break-fix with proper equipment & training
Local contact point for escalated / aged / outstanding incidents & iTASK
Local point of contact to follow up with NOC and local vendors (e.g. Telco, cabling etc)
Coordinate and manage communication with SDL, and J&J Network Team (e.g. incident update)
Follow up and support on operation team open RITMs
Support other initiatives like TLM, Capacity, Release, Problem management
Network equipment inventory and spares management (e.g. supporting / coordinate Physical inventory count)
Run reports from Network Tools (e.g. LogicMonitor, Netscout, Tornado, Prime etc) for Network CI as required
Perform CSR / MACD / Project work as FSO
Support HCL Network team whenever & wherever required like troubleshooting, knowledge sharing, badging, site visits, assisting at site/remotely, mentoring resources, training and others
Other Field Services activities as per business requirement & emergencies at all times
Thanks
- To provide support for on call escalations and doing root cause analysis of given issue
- To independently resolve tickets within agreed SLA of ticket volume and time
- To adhere to quality standards, regulatory requirements and company policies
- Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Why Join Us:
At HCL Technologies, we promise many varied opportunities for you to learn, along with the potential to do innovative, interesting work, and to fast track your career. You will have access to the Global clients and team from some of the most experienced leaders in the tech industry who will enable you to get on the fast track to a rewarding tech career. HCL Technologies offers the leadership, flexibility, and people-friendly work culture to enrich the life of an employee and of those around them - to find greater stability, purpose, and growth both personally and professionally.
We encourage our people to try things differently, provide them with the freedom to explore, opportunities to grown, and experiment while offering intensive training and on-the-job coaching opportunities. Our people take pride in their enthusiasm and commitment to go beyond. And we celebrate this collective pride. Below are few of the benefits and perks:
- Global careers and mobility
- A flexible (remote) working environment with work-life balance
- Great opportunities to make the role your own, upskill yourself and get involved with exciting projects
- Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Sparks – Engagement Champion to name a few