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Administrator
Job Description
Administrator
Job Summary
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Location: Texas
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Project role: Administrator
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Qualification: B-Tech
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Experience: 2.5-5 Years
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Skills: Program Management
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No. of positions: 1
Job description:
Work closely with the IAM team to ensure that the right people have access to the right resources.
Responsible for the day-to-day administration of the IAM system.
Involved in troubleshooting and resolving IAM issues.
Participate in IAM projects and initiatives.
Work with internal customers, business analysts, and application teams to understand access requirements.
Maintain documentation for the IAM program.
Maintaining up-to-date knowledge of identity and access management best practices.
Documenting IAM processes and procedures.
- To provide support for on call escalations and doing root cause analysis of given issue
- To independently resolve tickets within agreed SLA of ticket volume and time
- To adhere to quality standards, regulatory requirements and company policies
- Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcl.com for investigation.