Job description:

Solarwind JD-

SolarWinds Admin will be responsible for implementing, maintaining, and configuring of the SolarWinds Network Performance Monitor (NPM), Server and Application Monitor (SAM), IPAM, NCM, NTA, NTM and other modules. The selected individual will be a subject matter expert and have a solid understanding of design, troubleshooting and configuration. This position supports network operations and insures system availability by monitoring and controlling system and network resources.
Responsibilities include, but not limited to:

Install, configure and administer/support SolarWinds ORION components to include (NPM), Server and Application Monitor (SAM), IPAM, NCM, NTA, NTM etc.
Implement a highly available continuous monitoring platform to be utilized by a 24x7 operations desk.
Perform configuration, tuning, and troubleshooting SolarWinds and related network management system tools.
Must be able to provide customize reports and schedule them.
Must be able to help on capacity planning by producing meaning full reports.
Basic Qualifications:
Bachelor's Degree (or equivalent) and four (4) to six (6) years of related experience.
Experience configuring monitors using SNMP, SSH and other technologies.
Experience configuring collection of syslog messages from a variety of devices and storing and forwarding as required by local policies.
Familiar with configuration and administration NetFlow Traffic Analyzer.
Experience monitoring a variety of end devices to include routers, switches, firewalls, Windows servers, Linux servers and UNIX servers.
Experience developing interactive maps with Network Atlas.
Experience configuring custom reports upon request from local customers. Knowledge of database requirements and configuration of SolarWinds ORION applications.
Ability to plan and execute system and software installations upgrades and changes across the organization
Required to be on-call 24X7X365 and respond in a timely manner. Strong communications skills to relate technical details to non-technical leaders and SolarWinds users.
SolarWinds Certified Professional (SCP)

Non-technical Requirements:
Self-starter with ability to work on individual tasks, as well as team-oriented tasks.
Ability to write administration and user based operating procedures, with assistance from a technical writer.
Ability to prioritize competing priorities.
Ability to work under a cross-matrix management structure.
Ideal candidate is a quick learner with adept troubleshooting skills and must be able to adapt to quickly evolving technology and priority changes as well as the ability to work closely with other members of the System, Operations and Development teams.
Process Skills:

Good Understanding and follow incident management and change management processes (Must)
Keep track of daily, weekly and monthly reports.
Having good knowledge about SLA/SLPs (Must)
Demonstrated knowledge with network

• To provide support for on call escalations and doing root cause analysis of given issue
• To independently resolve tickets within agreed SLA of ticket volume and time
• To adhere to quality standards, regulatory requirements and company policies
• Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases