Job Description
Administrator
Job Summary
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Location: Luxembourg
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Project role: Administrator
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Qualification: B-Tech
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Experience: 2.5-5 Years
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Skills: CLIENT LIFE CYCLE MANAGEMENT
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No. of positions: 1
Job description:
Job DescriptionTitle End User Devices Operations Services SpecialistTeam Infra. - TDI / Technology Infrastructure EUC Desktop, Mobile and PrintGrade Assistant Vice PresidentProfession Service Operations (Technology)Role Operations Services Specialist (Technical Specialist - Std)Location Pune Mobile Operations Overview This team is responsible for the Dev-Ops Level support of the centrally managed Device Management End User platforms Mobility, Remote Access RAS, Server Based Computing Platforms, MobileIron, Intune, zScaler and related platforms. The team is responsible for driving knowledge improvement to the Tier 1 and Tier 2 Service Desk, engagement with vendors (including those providing managed or hosted services that deliver desktop or printing environments) and engineering teams for unresolved incidents. The team is also responsible for Disaster Recovery event coordination, outage management and problem resolution on these platforms. Finally, the Mobility Operations team will be the service owner of the platforms and associated products, and will be responsible for driving the service improvement plans, incident reduction through problem management, definition of communications and release plans and the engagement with 3rd party vendors. The Operations Services Specialist ensures all provided IT services are robust, controlled and delivered effectively and efficiently. This includes monitoring services, preventing and resolving service failures, fixing problems as well as carrying out operational tasks. The Operation Services Specialist will manage degradations or disruption of services identified and reported by service consumers or by the analysis and reactions to events on the respective service components in order to quickly re-establish the service to the full extent. The Operations Services Specialist works through service related requests in accordance with existing service catalogue components. They will manage access requests to enable, revoke or modify privileges based on proper policy standards or direction from CISO. They will provide governance of the services, based on calculated service and capacity availability metrics, to ensure availability is not jeopardized by insufficient capacities as a result of consumption trends, upcoming campaigns or peak consumptions.This position is required for supporting critical services such as Intune managed autopilot windows devices, Intune managed personal/corporate mobile devices, dbRAS and RSA 2FA, and essential mobile services including MobileIron, dbMAC and other platforms. This role also contributes to the day to day support of over 150,000 mobile end points. A strong technical resource with experience in mobile platforms and demonstrated people management skills is required to drive our strategic vision and to transition to best-in-class future mobile platforms .The successful candidate will have key skills & competencies such as Provide first-level support for Microsoft Intune and Windows Autopilot-related issues. Assist end-users with device enrollment, application deployment, and configuration in Microsoft Intune. Working knowledge in Registering a device, working on Compliance Remediation, reporting, working on Delivery Optimization, Update Windows Defender security intelligence, Windows Update feature upgrade and quality patching during autopilot, Driver and Firmware Servicing, Windows Driver update management. Troubleshoot and resolve basic Intune-related problems, including connectivity issues and device compliance. Collaborate with other IT support teams to escalate and resolve more complex issues. Maintain accurate records of support activities and resolutions in a ServiceNow. Keep up-to-date with Microsoft Intune featu
Why Join Us:
At HCL Technologies, we promise many varied opportunities for you to learn, along with the potential to do innovative, interesting work, and to fast track your career. You will have access to the Global clients and team from some of the most experienced leaders in the tech industry who will enable you to get on the fast track to a rewarding tech career. HCL Technologies offers the leadership, flexibility, and people-friendly work culture to enrich the life of an employee and of those around them - to find greater stability, purpose, and growth both personally and professionally.
We encourage our people to try things differently, provide them with the freedom to explore, opportunities to grown, and experiment while offering intensive training and on-the-job coaching opportunities. Our people take pride in their enthusiasm and commitment to go beyond. And we celebrate this collective pride. Below are few of the benefits and perks:
- Global careers and mobility
- A flexible (remote) working environment with work-life balance
- Great opportunities to make the role your own, upskill yourself and get involved with exciting projects
- Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Sparks – Engagement Champion to name a few