Not Too Hot, Not Too Cold: The Goldilocks Principle for AI Success in CCaaS
AI’s meteoric rise and the enterprise FOMO effect
If we look at the last year in technology, one force has clearly dominated both imagination and Wall Street’s investment: AI. NVIDIA crossed a $4 trillion market capitalization, OpenAI touched a $500 billion valuation and terms like Copilot and Gemini surged to the top of global search trends.