Overview
Join HCLTech at Booth #216 at IUCX Conference 2026 to explore how utilities are evolving customer experience alongside core transformation initiatives. As organizations move toward S/4HANA and RISE, there is a growing emphasis on aligning system modernization with more customer-centric outcomes.
In parallel, utilities are rethinking engagement through improved self-service, more seamless omnichannel interactions and a unified customer view enabled by agentic AI and automation. These shifts are also driving call center optimization, using data and AI to enhance efficiency, agent effectiveness and overall customer experience.
Humanizing Utility Experience at Scale
At HCLTech, we believe experience is the new energy. Our solutions are designed to help utilities move from transactional interactions to relationship-driven engagement. With advanced analytics, AI-powered insights, intelligent automation and omnichannel platforms, we empower utilities to deliver seamless, proactive and empathetic customer experiences.
Affordability is a critical concern in today's utility industry. As utilities navigate rising operational costs and the need for infrastructure modernization, ensuring that services remain affordable for all customers is paramount. By lowering operational costs and driving efficiencies across billing, service requests and field operations, utilities can translate these savings into fair and transparent pricing models for end customers. This approach helps maintain customer trust and ensures that essential services are accessible to everyone, regardless of financial situation.
Join us as we explore ways to lower operational costs and drive efficiencies across billing, service requests and field operations—translating to fair and transparent pricing models for end customers.
Reliability of service is crucial in today's utility industry. As utilities face increasing threats from climate change, cyberattacks and aging infrastructure, ensuring consistent and dependable service delivery is paramount. By adopting advanced technologies such as smart meters, predictive maintenance and real-time data analytics, utilities can enhance their outage response, minimize disruptions and build customer trust. This approach not only improves operational resilience but also ensures that essential services remain uninterrupted, meeting the high expectations of the modern consumer.
Visit our booth to ask our experts about how our smart operations and connected customer platforms improve outage response, enable predictive support and ensure consistent service delivery—building customer trust and operational resilience.
Sustainability is a key focus in today's utility industry. As utilities strive to reduce their carbon footprint and meet regulatory requirements, integrating sustainable practices is essential. By adopting renewable energy sources, enhancing energy efficiency programs and promoting demand response initiatives, utilities can significantly contribute to a greener future. This helps mitigate climate change and aligns with the growing consumer and shareholder demand for eco-friendly practices.
We look forward to sharing how integrating customer engagement with demand response, DER management and energy efficiency programs helps utilities co-create a greener future with their communities.
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