Overview
A Canadian retail company operating across various sectors faced significant challenges in demand and fulfillment processes due to limitations in existing technology. To address these hurdles, they sought an advanced technological solution to integrate seamlessly and enhance demand forecasting while ensuring agile fulfillment processes. Partnering with HCLTech and leveraging o9 Solutions, theyieved enhanced efficiency through advanced analytics, real-time visibility into inventory levels and collaborative planning features. The scalability and flexibility of o9 Solutions ensured adaptability to future growth and changes in the business landscape. As a result, we collectively revolutionized their demand and fulfillment processes, improving customer satisfaction and operational efficiency for long-term success.
The Challenge
Addressing demand and fulfillment challenges
Our client was facing challenges with their existing technology, especially with respect to their Demand and Fulfillment (D&F) processes.
- The current system struggles to accurately predict demand, leading to potential stock outs or excess inventory.
- The fulfillment process lacks the necessary efficiency and adaptability required for future demands and changing market dynamics.
The Objective
An advanced technology solution to enhance demand forecasting and ensure agile fulfillment processes
To address their specific D&F-related challenges, strategically position them to meet future demands amidst changing market dynamics and effectively addressing the evolving needs of its customer base, our client needed an advanced technological solution that integrates seamlessly with their existing tech infrastructure, enhances demand-forecasting precision and ensures agile fulfillment processes.
The Solution
Leveraging o9 Solutions for enhanced efficiency
We partnered with our client to implement a solution based on the o9 technology stack and migrate their existing processes to the new platform.
- o9's integrated planning and AI platform offer advanced analytics and forecasting capabilities, allowing for precise demand predictions.
- Real-time visibility into inventory levels and optimized order fulfillment processes ensure efficient response to market fluctuations.
- The platform's collaborative planning features facilitate streamlined communication across departments, enhancing overall planning efficiency.
- Scalability and flexibility are inherent in o9 Solutions, ensuring adaptability to future growth and changes in the business landscape.
The Impact
Improved service levels by 95%
Implementing o9 Solutions, we successfully transformed our client's D&F processes, improving customer satisfaction and operational efficiency for long-term success. Their top-tier software in the market now incorporates machine learning to improve forecast accuracy, identify causality, make recommendations and compare scenarios and their impact on KPIs for faster and more accurate decision-making.
Highlights include:
- Improved forecast accuracy by 12%
- Achieved 30% reduction in excess inventory
- Improved service levels by a remarkable 95% in stores, with an aim to better support customer sales
