The case study illustrates how HCLTech addressed the client’s challenge of efficiently managing rapidly scaling operations with streamlined and secure processes. By automating the employee onboarding process and transforming Slack into a ChatOps Hub, we achieved significant time and resource savings. Workato's data masking feature enhanced data security, while faster approvals and information retrieval streamlined operations thus contributing to the overall growth and success of the company. The solution also positively impacted employee experience and retention rates.

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