Our client is the largest owner and operator of private golf and country clubs in the US, with more than 30,000 employees and a growing member base of more than 500,000. They own and operate multiple golf country clubs and alumni clubs worldwide.
The Challenge
Overcoming barriers for organizational change
Amidst the evolving landscape of modern business operations, our client embarked on a transformative journey towards cloud-based services and faced various barriers in their journey:
- Organization change management (OCM): Our client wanted to transition to cloud-based services and this requires technology enablement and change management for its workforce to create transformation across the organization
- Shift from CAPEX to OPEX model: Our client understood the complexities of this shift and therefore sought a partner to help them effectively implement cloud solutions at scale
- Mitigate risk: Our client wanted to ensure that mitigation concerns regarding system downtime, data security and compliance risks were carefully monitored and the performance of all critical systems maintained
The Objective
Enhancing systems and transitioning models
Our client wanted to provide a seamless experience to its growing member base across multiple touchpoints with an enhanced customer experience. To achieve this, they were looking to upgrade their critical systems, including enterprise resource planning (ERP) and human capital management (HCM), and at the same time integrate multiple siloed club applications. As part of their vision, they wanted to shift from a CAPEX model to an OPEX model to drive operational efficiency and productivity and reduce the cost of ownership from their investments in Oracle's SaaS, PaaS and IaaS solutions.
The Solution
Facilitating agile transformation through collaborative strategies
We understood our client’s challenges and their broader vision of becoming a more agile organization. To enable such transformation, our tech experts and consultants worked in close collaboration with different business and IT stakeholders from our client’s organization to deliver change management goals.
HCLTech’s OCM consultants redesigned the strategy and process for recruiting, learning and skill development to help our client’s workforce effectively manage the changing technology landscape. In alignment with this, we helped them migrate from Taleo Talent Acquisition and Learn to Oracle Recruiting Cloud (ORC). This helped their teams better manage their talent. Additionally, we implemented a new user experience, automatic data processing interface and early adopter features to upgrade the HCM platform.
The Impact
Milestones in operational excellence
In pursuit of operational excellence and efficiency, our initiatives have yielded remarkable outcomes:
- 30% reduction in IT spending through the shift from a CAPEX model to an OPEX model
- Led 200+ clubs and 30,000+ employees across North America through effective change management transformation
- Reduced 90% of payroll issues through improved user experience and Oracle Root Cause Analysis (RCA)
