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IT Helpdesk
IT Helpdesk
HCLTech is a global technology company, home to more than224,756 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues US$ 13.1 Bn, for 12 Months Ended December 31, 2023. To learn how we can supercharge progress for you, visit https://www.hcltech.com/
Roles and Responsibilities:
- Provide application support and technical assistance to users on all BAU matters including but not limited to software/app installation, configuration and troubleshooting.
- Maintain and monitor internet connectivity on performance related issues
- Diagnose and repair any IT related faults that includes IT incidents with close follow up until ticket closure within SLA.
- Create user accounts for new joiners, conduct IT onboarding, termination for leavers, support on password reset and unlocking of user accounts.
- Maintain and update asset inventory listing.
- Handle tech refresh for computer assets
- Liaise with vendors related to IT assets.
- Collaborate with IT Systems, IT Network and other teams to perform testing and support the roll out of new project implementation or deployment.
- Involve in office build projects that include office expansion and relocation tasks.
- Provide timely and progressive update to users on incident/request.
- Update new contents into Grab WIki (Confluence) for proper documentation.
Experience/Exposure:
- Familiar with Mac OS and Windows support that includes installation, configuration and troubleshooting of OS related issues.
- Apple hardware break fix skillset
- Experience in handling Jump cloud, Gsuites, Workato, remedy force & zoom.
- Experience on hardware and peripherals troubleshooting.
- Knowledge on networking that includes connectivity and latency check.
- Familiar with cloud technologies AWS & Azure
Preferred Qualifications:
- University or College
Required Skills:
- Helpdesk support,MacOS,Windows
Apply Now
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