Company description / JD introduction

• Manage incoming client contacts and escalations with compassion and proactivity, in order to prioritize their needs and provide unique solutions to problems.
• Own the Stakeholder Experience by liaising with diverse Helpdesks (for troubleshooting assistance), product partners (both certified through the client and third-parties), and Quality Engineering teams.
• Coordinate regular calls with the client, for refills and upgrades to product accessories.
• Process both client-generated and internally generated service request tickets, within specified delivery times.
• Administrative support to certify client details, and alter any incorrect information within our stakeholder’s client database.

Responsibilities/ Tasks

• As a Service Desk Agent with HCLTech, you will be the first point of contact for supply and demand related customer support inquiries for our Danish speaking stakeholders.

Education/certification

• Bachelor's degree

Key Skills Required

• One of these languages C2 level – Native Level Fluency: Danish, Dutch, German, Arabic, Norwegian, Finish, Swedish, French, Spanish, Polish, Czech
• English (B2: Independent User Level)
• Close familiarity with Computers and Digital Network configurations, including advanced level working knowledge of the Microsoft Office Suite