Company description / JD introduction

• Proactively manage alerts on changes to client consumables received, either through the consumables management tool or direct client communication.
• Support the arrival and progress of stock safes, as well as managing a variety of them.
• Ensure the successful arrival of orders on strategic client accounts, and follow up on any that are delayed and missing, until they are received.
• Act as the main point of contact for client escalations, and be able to register any service complaints, issues, and eventual solutions.
• Coordinate any support actions needed to resolve any client escalations in as efficient a manner as possible.
• Proactively manage all stakeholder requests, and be able to prioritize between: Break/Fixes, Consumable, MACD, and all other internal operations requests.

Responsibilities/ Tasks

• As a Service Delivery Coordinator with HCLTech, you will proactively coordinate client consumable orders and solutions to any escalation

Education/certification

• Bachelor's degree

Key Skills Required

• Dutch (C2)
• English (B2)
• Relevant experience in working in support team coordination, and client facing support
• A strong working capacity with general Office tools and specialized databases.