Roles and Responsibilities:

• Handling tickets / requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems
• Ensuring that the processes are adhered to Building and configuring PCs and laptops as well as loading software,
• Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices.
• Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues. Performs repairs on computers, laptops, printers, Mobile device Management and any other authorized peripheral equipment

Experience/Exposure:

Experience in:

• Microsoft Operating System installation(Win10 / MAC OS X) and troubleshooting skills
• Providing Hands & feet Support for Network and Datacenter Equipments/Devices Stong knowledge on Mac OS, and building of Mac machines , and pushing applications via Mac servers
• Good knowledge in handling RF scanners, industry level label printers ( Zebra, etc )
• User account creation for Active Directory, Exchange Mailboxes, Distribution lists

Education/certification:

• Bachelor Degree Advanced English Level

Required Skills:

• MAC OS, IPAD and Android devices
• WebEx, Live Meeting, and Windows Native, MS Office, 0365