Roles and Responsibilities:

• Provide remote support to customer in the US
• Handle inbound calls from customers.
• Resolve issue and properly communicate to customers using available channels: emails, phone calls, etc.
• Redirect calls to specialist support if required
• Resolve tickets and assigned tasks within stipulated SLAs
• Use knowledge bases effectively to resolve tickets

Required Technical and Professional Expertise:

• Prior experience working in a technical call center, providing support for Hardware Products: Printers, ACs, Computers, Elevators, phones, game consoles or any other electromechanical product.

Required Skills: 

• Clear written and oral English skills (C1/C2 in English
• Skills and competency providing professional phone support
• Ability to communicate with empathy
• A strong aptitude and interest in developing detailed product knowledge to a Specialist level.
• Good documentation skills