Roles and Responsibilities

• Adherence to process to ensure high quality and customer service
• First call resolution
• Scheduling test remotely via phone
• Break schedule adherence.
• Involvement in motivational activities, implementing feedback given during monitoring sessions.
• Updating of various logs like escalation log, complaint tracker etc.
• Ensuring data security - proprietary data of customers

Required Technical and Professional Expertise

• Customer service experience (desired)
• 85% English Level