HCLTech is a global technology company, home to 223,400+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

The TECHNICAL SUPPORT REPRESENTATIVE will help B2B customers by providing resolutions of technical and network issues in a friendly and professional manner using different channels of interaction.

Roles and Responsibilities:

• Perform level 1 resolutions in support of B2B customers.
• Diagnose and resolve technical issues, related with laptops, desktops, tablets, printers, mobile phones, routers, Microsoft office package and other applications.
• Maintaining technical proficiency in all hardware and software, utilized by the clients.
• Uninstall, reinstall software applications.
• Verify proper hardware and software set up.
• Resolve username and password problems.
•  Assist with navigation around application menus.
• Troubleshoot email, VPN and other issues.
• Collaborate with colleagues and other resources in support of complex issues.

Preferred Qualifications:

• Bachelor's Degree

Required Skills:

• Fluency in both Italian and English.
• Knowledge of MS Office, Windows and Internet applications.
• Experience with SAP will be considered as an advantage.
• High school diploma.
• Availability to work on 24/7 coverage.
• Excellent interpersonal and communications skills.
• Willingness to learn and obtain new skills and competencies in technology.
• Ethics, Team work and Positive attitude.