HCLTech is a global technology company, home to 223,400+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

The ORDER PROCESSING ANALYST is responsible for the creation and status updates of all system tickets and orders to fulfill Client’s deliverables. The Order Processing Analyst will manually record and log information between client’s call tracking system and HCLTech’s call tracking system.

Roles and Responsibilities:

• Review Shipping Report from previous night and update tickets in the Client’s tracking system as needed.
• Review Receiving Report from current day and update Client’s tracking system as needed.
• Review Frustrated Freight Report from current day and create escalation AR’s as needed.
• Review Delay Reasons Report and update Client’s tracking system according.
• Run pre-defined queries in the Client’s tracking system for new assigned tickets to HCTech L and create AR’s and orders in HCLTech’s ticketing system as needed.
• Perform Quality Check of newly created orders in tracking system.
• Generate return labels in the carrier’s system.
• Assist Logistics team with shipping and/or receiving tasks, when required.
• Assist Hardware team with laptop build tasks, when required.
• Assist Closeout team with CD burning tasks, when required.

Preferred Qualifications:

• Bachelor's Degree

Required Skills:

• Good English written and verbal communication skills.
• High School Diploma.
• Basic understanding of computers and standard applications (MS Excel, MS Outlook and MS Word).
• Availability to work Monday-Friday, day and US shifts.
• Data entry experience preferred.
• Detail orientation.
• Productivity and Quality of work.