HCLTech is a global technology company, home to 223,400+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

Roles and Responsibilities:

• Confers with internal and/or external customers in order to provide information about products and/or services such as processing customer requests, orders, canceling accounts or obtaining details of complaints over different channels of communication.
• Resolves customer questions and concerns.
• Ensures customer satisfaction and loyalty by consulting with customers, assisting customers, and resolving a wide variety of customer requests, inquiries, and complaints.
• Documents customer interactions and transactions, recording details of inquiries, complaints, comments and actions taken, to include Adverse Events.
• Obtains and examines all relevant information to assess validity of complaints and to determine possible causes.
• Ensures that production and quality expectations are achieved and meet or exceed all client contractual requirements

Preferred Qualifications:

• Life sciences degree is a must; economics or engineering degree would be considered as a plus

Required Skills:

• Life sciences degree is a must; economics or engineering degree would be considered as a plus, as well
• Excellent verbal and written English skills
• Quality and detail orientation
• Clinical trials and Medical Information knowledge is a plus
• Knowledge of MS Office, Windows and Internet applications
• Willingness to learn and obtain new skills and competencies.