HCLTech is a global technology company, home to 223,400+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

One of our Clients is a Fortune 500 company in the Information Technology business with a mixture of customer base - Partners, SMBs, Public sector, Large and Key customers giving access to a variety of business activities. We are covering full range of OTC processes starting from the contract set up, through the billing and query management until the point the payment is made and booked. We maintain a solid core team with 5 to 12 years of experience, great professional involvement securing strong business outcome and expansion potential.

Roles and Responsibilities:

• Validate contract documentation related to contract activation or termination and input orders and contract data into different ERP and tools used within the team
• Process contract changes& updates. Calculate and upon approval bill through the system various additional
• Manage customer queries referring to contracts lifecycle and attributes
• Maintain Internal and external communication with different departments and partners/customers regarding new activations or queries. Ensure comprehensive feedback is provided to all raised queries and in a timely manner
• Ensure absolute compliance with corporate guidelines, ethical and financial rules
• Prepare and analyze reports and support documents as per the business needs
• Ensure proper document retention as per archiving and document management policy
• Provide support and training to other Order management specialists and suggest improvements concerning the Order management process

Preferred Qualifications:

• Bachelor's Degree

Required Skills:

• Fluent in German language (both written and verbal)
• Experienced in administrative or customer interaction role
• Self-motivated and willing to learn new skills
• Driven by team’s success and deadlines kept
• Adaptable to a changing environment
• Confident in use of MS Office and with good command of English language
• Organized with attention to details
• Able to maintain high productivity with low error rate
• Friendly and communicative
• Any experience in a similar role will be considered an advantage