HCLTech is a global technology company, home to 223,400+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

One of our Clients is a Fortune 500 company in the Information Technology business with a mixture of customer base - Partners, SMBs, Public sector, Large and Key customers giving access to a variety of business activities. We are covering full range of OTC processes starting from the contract set up, through the billing and query management until the point the payment is made and booked. We maintain a solid core team with 5 to 12 years of experience, great professional involvement securing strong business outcome and expansion potential.

Roles and Responsibilities:

• Secure complete customer account management, in depth analysis of unpaid debt and strategy application to ensure all ledgers are kept clean, accurate and reconciled (apply corrective measures if necessary).
• Ensure full coverage of the assigned portfolio through collection of all accounts using various collections methods and communication channels. Position holder needs to prioritize direct customer communication via outbound/inbound calls.
• Properly document all performed actions as per agreed process and archive evidences in the ERPs and tools used within the team.
• Following deployed collection guidance and strategy, ensure proper follow up and prioritization of all accounts and customer requests.
• Provide accurate forecast on account level, considering regular follow up and update.
• Perform account analysis and payment behavior analysis, following requests from Risk team, related to annual risk assessment of the account.

Preferred Qualifications:

• Bachelor's Degree

Required Skills:

• Fluent in French language (both written and verbal).
• Experienced in administrative or customer interaction role.
• Self-motivated and willing to learn new skills.
• Driven by team’s success and deadlines kept.
• Adaptable to a changing environment.
• Confident in use of MS Office and with good command of English language.
• Organized with attention to details.
• Able to maintain high productivity with low error rate.
• Friendly and communicative.
• Any experience in a similar role will be considered an advantage.