IDC MarketScape considers HCLTech's end-to-end life cycle of AI services portfolio and strategies around customer retention, innovation, and R&D, increasing revenue per employee and employee skills and retention as key strengths. Buyers rated HCLTech highly for its ability to provide technical insights and competency, optimize the ratio of onshore and offshore efforts on a project, and deliver the right value for fee paid, as well as its breadth and depth of IP and tools to deliver AI services.

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